Current Location: 881 N Bierdeman Road - Suite 101 - Pearl, MS 39208

Frequently Asked Questions

How Does Paintless Dent Repair Work?

National Dent’s expert technicians utilize a proprietary process, custom dent removal tools, specialized techniques and decades of experience to gently remove dents and dings caused by hail from your vehicle. The underside of the hail damaged panels, which are accessed through a variety of points on each vehicle, are massaged and flexed until the panels return to their original shape, rather than covering the dents and dings up with filler and paint. This process is known as paintless dent repair or paintless dent removal, and is commonly referred to as PDR. Even dents with a multi-inch diameter can typically be repaired through PDR. With PDR, the paint decompresses along with the metal so that no paint damage occurs.

What Are the Major Advantages of Paintless Dent Repair?

Your vehicles factory paint job, which is the best finish it will ever have, is preserved through paintless dent repair. Unlike traditional methods, PDR does not involve sanding, filler or mismatched paint.

Your vehicles structural integrity and original equipment manufacturer (OEM) parts are preserved with paintless dent repair. Unlike traditional vehicle methods, PDR does not involve cutting out and replacing OEM parts with non-OEM parts or misalignment.

Paintless dent repair is clean and environmentally friendly since it conserves existing parts and does not involve any spraying, chemicals, paint, adhesives or extreme temperatures. No noxious paint fumes, or volatile organic compounds, are released into the ozone. Additionally, the threat of paint thinners that could be washed down into the public drainage system and potentially permeate the local water supply is eliminated.

Paintless dent repair is faster. On average, National Dent customers get their cars back in 2 to 5 business days.

Unlike conventional repair methods, paintless dent repair is more cost efficient.

What Do Insurance Companies Think of Paintless Dent Repair?

All major insurance companies have adopted paintless dent repair as the standard and best practice for repairing vehicles with dents and dings caused by hail. Insurance companies are a major reason for the widespread popularity of PDR since the method is more effective and also maintains the vehicles original factory paint warranty.

Can a Hail Damage Claim Increase My Insurance Rates?

No. Many National Dent customers are initially hesitant to get the hail damage to their vehicles repaired because they think their insurance rates will increase. However, your comprehensive auto policy covers the damage incurred by Acts of God, such as hail, wind, tornadoes, and other natural disasters.
How Long Has Paintless Dent Repair Been Around?

Paintless dent repair has been around since the 1940s. It first gained popularity in Europe as an innovative way to repair dents and dings on automobile production lines. It then gained popularity in the United States in the 1980s as a more effective, less expensive method for removing dings and dents from vehicles.

Do I Have to Worry about the Dents Ever Coming Back?

No. Metal has a memory and once the molecular structure is realigned to its original form it will stay there. Additionally, National Dents PDR process is guaranteed with a Comprehensive Warranty.

Will Paintless Dent Repair Decrease the Value of My Vehicle?

No. Paintless dent repair requires no painting and therefore will not disturb the factory paint job of your vehicle, which is the best finish it will ever have.

Can I Remove Hail Damage from My Vehicle Myself?

We do not recommend that. You might see an advertisement for a Dent Removal Kit or other do-it-yourself methods to remove dents from your vehicle requiring a plunger, hair dryer or dry ice. These methods are generally ineffective and can often do more damage to your vehicles body and paint. All major insurance companies have adopted paintless dent repair as the standard and best practice for repairing vehicles with dents and dings caused by hail. Since the PDR process removes dents and eliminates the need for repainting, the manufacturers paint warranty is not voided. Additionally, National Dents PDR process is guaranteed with a Comprehensive Warranty.

What if National Dents Repair Estimate Is Higher Than My Insurance Company’s Estimate?

Not to worry. Your insurance company will cover 100% of the damage through your comprehensive auto policy, and we will negotiate the best claim on your behalf. Damage estimates are subjective, and insurance companies have an incentive to provide low estimates. National Dent is experienced in resolving and negotiating damage estimates directly with your insurance company in order to ensure your vehicle is repaired to its pre-loss condition.

What If I Have Already Filed an Insurance Claim and Received a Damage Estimate from My Insurance Company?

Even if you have already filed an insurance claim and received a damage estimate from your insurance company, it is important that you call National Dent at 972-900-9569 or submit an online request to schedule a free supplementary estimate.

When an adjuster comes to inspect hail damage on your vehicle, as with all insurance companies, the objective is to write the estimate for as little value as possible. For example, bright sunlight during the inspection could have obscured dents, resulting in an inaccurate assessment of the damage.

After National Dent brings your hail damaged vehicle inside our secure garage, we utilize specialized lights to perform a more thorough inspection of all of the dents caused by hail damage. We use erasable markers to circle up all of the dents, including the obscure dents that cannot be seen under bright sunlight. We then build a more detailed repair estimate based on industry standards and a specialized dent repair software program loaded onto our repair technician?s iPads.

National Dent then contacts your insurance company?s assigned claims adjuster directly and schedules a supplemental inspection of your vehicle at National Dent?s secure garage. When the insurance adjuster arrives, we will review your vehicle?s damage with the adjuster, make sure the adjuster does not miss any damage, and will help negotiate the best possible claim on your behalf.

What If I Am Still Making Payments on My Vehicle?

No problem. If you are still making payments on your vehicle when a hail claim is filed, your insurance company will make the claim check payable in one of two ways: either to you and your lienholder, or to you and your repair facility. Your lienholder will require a receipt showing that all the hail damage has been repaired before it will endorse your insurance check. Before you call your lienholder or send the insurance check to your lienholder, call National Dent and we will assist you with the process in order to avoid any delay in your repair. Most insurance companies will reissue the insurance check in the name of you and your repair facility, which means that you do not have to go through the time and hassle of dealing with your lienholder, which most of our customers prefer.